Verizon Authorized Retailer – GoWireless in Gig Harbor, WA Open now

Reviews about Verizon Authorized Retailer – GoWireless

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  May 30, 2020, by Josh Brown
  Great staff! Everytime I go in needing help they always work hard to resolve my issues. They always look for ways to improve my experience with Verizon. I recommend them to all of my own Family and friends!
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  January 14, 2020, by Shultzbartlett Julie
  Poorly managed during holidays. I just spent 38 minutes standing in the store, only to be told that it would be a very long time before I could be helped because they were very busy. There were two men in the store. One was untrained and couldn't help anyone with anything except accessories. The other spent the entire time helping a women buy a phone. He said this process takes as long as 45 minutes. When he initially saw me and my 3 kids, after about 15 minutes, he said "It's going to be awhile, you should make an appointment" but never did anyone help me do that or indicate how to do that. Although this google site says this store is open until 9 and it was 8:00, these two men seemed put out. Chris, the lead, told the woman he was helping "They ducked in just before closing." I was confused. At no time did either man come over to me and say, "We are closed, can we make you an appointment". Nor is there a "sign in book" or other way to track who to help or the wait time. Having only 1 useful employee during the Christmas season is ridiculous. Also, having no process for identifying how to intake new walk-ins and effectively manage the environment is poor customer service. In addition, when I finally got tired of their rude behavior and said, "Fine, I will make an appointment, when should I come back" Chris, said, "Tomorrow from 11-7. " I had to press him to even write down a time for me to return. I have no faith in this store and wish I had not stopped here to begin with. We ordered the phone on Wednesday, and I was originally told I would receive a text when it came in. Today is Monday and I tracked my shipment to see it was delivered. No text alert. No message to schedule an appointment. I will not be back to shop here.
• ★ ★ ★ ★ ★

  August 14, 2019, by Steve Whittier
  Blake and deeonte were helpful because of they friendly personality I will refer my family & friends as well. Today I went to discuss the features of my new iPhone 8 Plus and whether to keep it or go back to my old iPhone 6. He convinced me to stay with the 8 plus. I am pleased
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  July 06, 2019, by Marsha Lewis
  Devonte was the best EVER! He explains everything and is very knowledgeable! This experience was a million times better than dealing with the Apple Store in the Tacoma Mall!